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After Sales Technical Support

12-month technical support is offered as part of the initial purchase of a software license.
Technical support is designed to cover associated with HTM Software applications. Technical support does not cover computer hardware and other software programs that may be operating on your PC. If the technical support is identified as a training issue, you may be referred to your nearest HTM training consultant to assist you with your request.

There are three ways we provide technical support

Telephone (within Australia) 0421 416 786

Our help desk support is manned from 6.00 am to 8.00 pm 7 days a week.

Email Support

support@dharpa.com
We guarantee to respond to your email within 24 hours of receipt.
Email us on suggested features you wish to be added, any program glitches and feedback on how you business has improved with Harvest TraceMaster.
We can quote you on any specific new reports and features you may wish to be included in the program.

Remote Networked Support

Remote Network Support allows our trained IT Staff to remotely access HTM in your PC and rectify any problems you may have with the program operation.
If you have chosen our remote computer access support option, please contact us on 0421 416 786 for our technical staff to manage your technical support issue.