After Sales Technical Support
12-month technical support is offered as part of the initial purchase of a
Technical support is designed to cover associated with HTM Software
applications. Technical support does not cover computer hardware and other
software programs that may be operating on your PC. If the technical support is
identified as a training issue, you may be referred to your nearest HTM training
consultant to assist you with your request.
There are three ways we provide technical support
Telephone (within Australia) 0421 416 786
Our help desk support is manned from 6.00 am to 8.00 pm 7 days a week.
We guarantee to respond to your email within 24 hours of receipt.
Email us on suggested features you wish to be added, any program glitches and
feedback on how you business has improved with Harvest TraceMaster.
We can quote you on any specific new reports and features you may wish to be
included in the program.
Remote Networked Support
Remote Network Support allows our trained IT Staff to remotely access HTM in your
PC and rectify any problems you may have with the program operation.
If you have chosen our remote computer access support option, please contact
us on 0421 416 786 for our technical staff to manage your technical support